Effective Date:18 Apr 2024
Thank you for choosing Cloudscarthub, your eCommerce Partner. This Refund Policy ("Policy") outlines our guidelines regarding refunds for our services. By using our Service, you agree to the terms of this Refund Policy.
Note: When we say “CloudsCartHub”, we mean Techwiser solutions pvt ltd., and any of its affiliates, including CloudsCartHub Payments, Inc. When we say “Site”, we mean www.cloudscarthub.com, and when we say “Service”, we mean the Site plus any websites, features, applications, widgets, or online services owned or controlled by CloudsCartHub and that post a link to this Privacy Policy.
1. Refund Eligibility
- Subscription Fees: Subscription fees for our Service are non-refundable, except as expressly provided in this Policy or as required by law.
- Service Disruptions: In the event of a significant disruption of our Service that renders it unusable for an extended period, you may be eligible for a prorated refund of your subscription fees.
- Unused Services: If you cancel your subscription before the end of your billing cycle and have not used the Service during that billing cycle, you may be eligible for a prorated refund of your subscription fees.
2. Refund Procedure
- To request a refund, please contact our customer support team at [support@cloudscarthub.com] within 2 Business days of the incident or cancellation.
- We may require additional information to process your refund request, such as proof of purchase or account details.
- Refunds will be issued to the original method of payment within 15 Business days of approval.
3. Dispute Resolution
- If you are dissatisfied with our decision regarding your refund request, you may escalate the matter to our management team for further review.
- If a dispute cannot be resolved amicably, you may be entitled to pursue alternative remedies as provided by law.
4. Changes to this Refund Policy
- Cloudscarthub reserves the right to update or change this Refund Policy at any time. We will notify you of any changes by posting the new Policy on our website.
- Your continued use of the Service after the effective date of the revised Policy constitutes acceptance of the new Policy.
5. Contact Us
- If you have any questions or concerns about this Refund Policy, please contact us at [contact@cloudscarthub.com].
